OS: Resolving update and restore alert messages

Products Affected

iPad, iPhone, iPod touch, iTunes, Windows 7, Windows Vista, Windows XP

** Before you read this article**

Message from Alpha Computer Support. to fix this simply connect iPhone to another computer and run restore.

I did this many times, Apple support do not have an answer to this, I called them before many times, you would not be here reading this if apple support did help you.

the problem is the computer you are running restore from, it has unknown problem, could be anything from software, antivirus or USB hardware issue.

if you restore your phone on another computer then you connect your phone back to your computer that have the backup file, then everything should work fine.

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Symptoms

When you are trying to update or restore your iPhone, iPad, or iPod touch with iTunes, the update or restore process may stop, and you may see an alert message in iTunes.

You can resolve many restore issues using the troubleshooting steps documented here.

Resolution

Try these steps first

To perform some of these steps, you need to be logged in to the computer as an administrator. If you are not sure if you have administrator access, contact the owner of the computer or the system administrator.

Note: If necessary, review the steps for restoring your iOS device.

You can resolve most restore errors by following these basic steps:

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1. Update to the latest version of iTunes

2. Verify that your operating system is up to date

3. Disconnect other USB devices

4. Check security settings

5. Restart

Additional Information

Specific error codes and advanced steps

Following the steps listed above will resolve most update and restore errors. The alert message in iTunes may also include one of the following error codes (the message may also include a number not listed):

1, -1, 2, 4, 6, 9, 13, 14, 20, 21, 23, 26, 28, 29, 34, 35, 36, 37, 40, -48, -50, 1000, 1002, 1004, 1011, 1013, 1014, 1015, 1479, 1601, 1600, 1602, 1603, 1604, 1611, 1631, 1638, 1639, 2001, 2009, 3002, 3004, 3013, 3014, 3015, 3194, 3200, 9006, 9807, -9808, 9844, 4026xxxxx.